“I don’t know.” I say it fairly often during a work week. It doesn’t mean I’m not smart; it simply means I know what I don’t know and I’m not willing to substitute a guess or an assumption for an answer. This is a virtue that is true to Telligent in general; I value that there is no place for BS or salesy blabber at Telligent. It helps the company work more effectively as a team because saying ‘I don’t know’ makes everything else you say more credible.