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Telligenti

Serving up fresh ideas every day, Telligent style

Rob Howard

  • Community Platform of the Year

    image Yesterday our Community Server 2008 product was named Community Platform of the Year by InfoWorld for Applications, Middleware, and Data Management.

    Obviously we're thrilled with the recognition, but we're more thrilled to be associated with a number of other technologies that were selected for this category including: Mozilla Firefox, and Oracle 11g.


    Posted to Industry

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    Posted Jan 23 2009, 11:05 AM by Rob Howard
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  • Graffiti 1.2 released

    Graffiti 1.2 is now available for download.

    This release includes a number of updates and bug fixes (yes it was a long time coming). We've also published the product roadmap and all current customers will get a free upgrade to the 2.0 version.

    I also want to apologize for us taking so long on getting some of this information published. When we initially launched Graffiti we didn't anticipate it's populartity and staffing plans for the product weren't properly made. We're fixing these problems and making some bigger investments in both the platform and our thinking for how people will use Graffiti in the future (more on that with the 2.0 release in 2009).


    Posted to Telligent

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    Posted Dec 22 2008, 10:18 PM by Rob Howard
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  • Measuring Social Media

    It's not that often that I'm right (and probably much more often that I'm wrong!), but there are several things that Telligent called before the market that I don't hesitate to see us take credit for:

    1. Before there was "Social [Networking | Media]" we had a vision for building a community platform that integrated in a suite of tools. This is what became Community Server, our main product.
    2. Nearly 2 years ago we started investing in tools to help measure activity. This became Harvest.

    This morning someone forwarded me a paper that Peter Kim published, Social Media Predictions for 2009. One of the macro points at the end was, "Measurement needs to be addressed, soon".

    I couldn't agree more!

    We've been working on this problem for nearly 2 years now and it is why we hired Marc Smith, whose doctorate is in sociology, to help us think through this problem even more. Version 3.0 of Harvest is due out in early 2009 and will help answer questions about usage that usually required traditional web analytics tools tying them back into the social analytics. In fact, you can see some of the roadmap details here:

    http://telligent.com/products/road-map/road-map-overview/

    So yes, Measuring Social Media is going to be a critical success factor for 2009 (and beyond). ...and Telligent has been there from the beginning.

    BTW, you can watch a quick video overview of Harvest on YouTube here:


    Posted to Industry

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  • Enterprise 2.0 Keynote at VSLive!

    Slides from my keynote for the VSLive! conference in Dallas, "Building the Infrastructure of Enterprise 2.0", is published on SlideShare:

    http://www.slideshare.net/robhoward/vslive-dallas-keynote-presentation/


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    Posted Dec 12 2008, 11:03 AM by Grokable
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  • Harvest 2.0 now available!

    imageHarvest 2.0 is now available. This release includes a significant number of improvements (scorecards, sentiment/tonality, forecasting, and more).

    Want to learn more? You can watch a great video overview that Jana, the Harvest Program Manager, put together or download the Harvest Product Overview PDF.

    The planning for the next version of Harvest is well underway and Marc Smith will be helping shape a lot of the functionality as Telligent continues to invest in Social Analytics.

    If you would like to speak with someone about Harvest, please contact us!


    Posted to Harvest

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  • Telligent hires Sociologist Marc Smith

    image Marc Smith, formerly Senior Sociologist Researcher on Microsoft's R&D team, has joined Telligent as our Chief Social Scientist.

    Marc will lead Telligent's R&D efforts around analytics and business intelligence (tools to help you understand what people are doing in your communities), specifically Telligent Harvest.

    For the last 10+ years Marc has been instrumental in defining, understanding, and describing the relationships that people form in online communities. You can read about some of his previous work in this 2003 C-NET article or this Online Community Report article:

    The industry, more than ever, needs help defining what's important and how you measure the value of communities. Groundswell set the stage for describing this problem, we aim to address it even further. We’ll have more news to share about Telligent’s commitment to business intelligence around social analytics and what we expect Marc's impact will be in the coming months.

    The short-story: we’re making a big bet on BI and analytics.


    Posted to Telligent

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    Posted Nov 04 2008, 06:58 AM by Grokable
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  • McCain or Obama

    So this is off topic from what I usually like to write about. But it's my blog so tough luck.

    With the current economic crisis caused in large part by banks making loans to people who really couldn't afford them - and because of people being overly optimistic about the value of their property increasing YoY - a lot of people are quickly finding themselves in a personal financial crisis. Large companies in turn have been shedding jobs which puts even more pressure on the economy. As a business owner I see this first hand in trickle-down results as buyers delay purchasing, customer stretch payment terms out further, etc.

    What worries me the most is that the bottom is still a long ways down. Why? Because as people start getting cash strapped they start floating more debt on credit cards. Eventually those short-term loans will get defaulted on and either written down by the credit card companies or force pennies-on-the-dollar payments for the debt. This in turn causes even more problems.

    In my opinion one way to address this would be to ensure the government is doing everything possible to incentivize the creation of more jobs so people have the means to cover the debt they've created. With slowdowns in hiring and layoffs we will only exacerbate the current problems as more debt will get written down.

    So who is best equipped to fix this? McCain or Obama? My political views are fairly independent, but frankly I don't like a lot about either candidate.

    What I've looked for, but have yet find, is a clearly articulated strategy for how both these candidates intend to fulfill the promise of 'creating more jobs' which they so readily promise. Responsible and accessible credit availability for small businesses, tax relief for the entrepreneurs willing to take the risk, making the R&D tax credit permanent, etc. would all be good starts - but what I see instead is defensive posturing related to off-shoring and union support. Not to mention the onerous plans to have employers pay for healthcare [1]. Frankly I think these types of defensive plans make America less competitive and not more competitive in the global market. More importantly they make it much harder to do business.

    Our economy in America is driven in large part by small businesses. Government, in my opinion, should keep their hands out of small businesses and not dictate expenses and instead do everything possible to enable those small businesses to hire people and grow. Neither candidate seems to appreciate this point of view though.

    [1] Note, Telligent pays 100% of health benefits for employees and families - well over $1m/year. But this is a benefit not a 'right'.


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    Posted Oct 29 2008, 01:50 PM by Grokable
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  • Information vs Knowledge Worker

    I've spent the past couple of days in Redmond, WA at Microsoft's Enterprise Partner Summit. A term Microsoft uses just about everywhere is "Information Worker". They have entire business units formed around "IW".

    This nomenclature is inaccurate, in my opinion, in describing the customer or people that it is being applied to.

    Information these days is everywhere, is useless by itself, and has only minimal value. It's only when you can apply organization and intelligence to the information thereby converting it to knowledge that makes information useful and valuable.

    The term coined by Peter Drucker in the 70's is more appropriate for describing the people that do this: knowledge worker. A knowledge worker applies expertise to information to create products, make decisions, etc based on the expertise of the subject material they are responsible for. The people within your organization that poses the talent of converting information to knowledge should be some of the most valued assets you have.

    An information worker is akin to workers hired to manually go through and pick tomatoes. The crop by itself has value, but the value can be increased substantially when a knowledge worker combines a variety of resources along with their skills to produce something more valuable.

    image

    Knowledge workers add value to the information and make information more than just noise. Information work can be automated, knowledge work is not so easily replaced.

    As organizations navigate their way through this recession it is the knowledge worker and the unique skills and talent that organizations need to guard and protect. Because it is the unique knowledge of the organization that is ultimately its most valuable resource and will be in the most high demand both during and after the recession.


    Posted to Industry

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  • Social Fingerprints

    One of the really innovative things that the team has been working on, and that we showed at the in.Telligent conference, is something we're calling Social Fingerprints. This is included in Harvest 2.0 which we'll release in the next few weeks.

    The concept is that each person in a community has their own unique contribution style or fingerprint that they they leave on a community. While finger prints from a variety of individuals may be similar they will almost always be unique. For example, here is mine:

    image

    I tend to skew heavily towards "Asker" meaning that I ask lots of questions or start lots of discussions.

    Now compare this to Joe who is the program manager for Evolution who tends to skew more towards the contributor/answers side:

    image

    The fingerprint is built around how the user contributes in the community and their profile changes over time.

    We think this is a pretty interesting way to think about how to categorize and classify groups of people too. Depending upon the type of community you are creating you would expect to have a fingerprint for the overall community type too. That is, a support community should look different than an enthusiast community. We'll eventually tie this data into predictive profiling of users - so you know what types of users turn into high contributors, etc.

    While this is only version 1.0 of our work in this area we're going to be investing a lot of time and energy into helping customers use this kind of information to improve and measure.


    Posted to Harvest

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    Posted Oct 23 2008, 08:06 AM by Grokable
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  • 2008 In.Telligent Conference Sold Out

    It came down to the wire, but as of about 10AM today - the Friday before the conference - we sold out! Last year we had approximately 80 attendees + staff. This year we have 200 attendees + staff!

    It's going to be a great show. Also, all the content will be filmed and published later.


    Posted to Telligent

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    Posted Oct 17 2008, 12:37 PM by Grokable
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  • Breast Cancer Awareness Month

    image I almost let it pass without realizing it. October is Breast Cancer Awareness Month.

    This is an issue that I'm personally connected to. When I was 21 breast cancer killed my mom. It started when I was about 14 and finally spread into her liver and through-out her body. Technically it was liver failure that killed her. She had it all: chemo, double mastectomy, the works. In her day some astronomical number of women - like 1 in 3 - had a chance of having it.

    So it runs in my family and I've got an 8 year old daughter.

    Advancements in medical science due in larger part to the donations of millions of people have helped save countless mothers and daughters. But there is always still more that can be done. The folks over at the National Breast Cancer Foundation are running a donation campaign on Facebook:

    http://apps.facebook.com/causes/4099?m=a60d8759&recruiter_id=18809967

    Their goal is to raise $500 in October for under-served women. So far 9,322 members and only $345 in donations? In my humble opinion they should have made that goal in a day (as in the first day).

    I'll commit to another $500 if they reach their $500 goal. Come on folks step up. It's a great cause.


    Posted to Uncategorized

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  • Pragmatic beer - Dallas

    Re-posting from Scott Watermasysk:

    http://simpable.com/code/pragmatic-beer-dallas/

    Come join us for a beer and a chat about software. See Scott's post for more details.


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  • Email is part of the DNA of Social Software

    I don't understand why email is so often disregarded when it comes to collaboration software. Everyone wants to talk about how their software gets you out of email - whereas when you look at how organizations operate email always plays a fundamental role in how information is shared.

    When we set out to build Community Server 4 years ago one of the bigger problems we wanted to solve was how to remove technology as the barrier for creating communities. Much of my own motivation for this was from my time at Microsoft where I worked with communities. The communities were typically either newsgroups, in-person meet-ups, web-based discussion, or email list based. The problem was that while all communities could benefit from one another they were separated by technology boundaries, i.e. those in the email distribution list community didn't participate in the newsgroup communities largely because of technology reasons.

    Community Server was the first community platform to integrate email into our offering and we're continuing to innovate here. In fact, we did the same thing for newsgroups too - but this integration is really most popular with super-technical communities.

    Email integration today consists of enabling any forum or blog to be setup with a unique email address so that users can send/receive content. For a blog it simply means an ability to publish via email, for forums it enables any forum to behave similar to a distribution list and then transcribe all content back to the forum.

    With the recent release of Community Server 2008.5 we've done even more to enhance email integration:

    • Groups & Micro-communities - each group or micro-community receives its own unique email address. Plus when integrated with an email system like Microsoft Exchange this also becomes a tool for managing the creation and membership of Microsoft Exchange Distribution Lists (something that was supported previously by a tool called AutoDL in the Exchange Resource Kit). This takes the burden off the IT team for creating and managing Distribution Lists.
    • Smart Archiving - content sent over a email list integrated with Community Server is automatically separated into body and thread and then transcribed into a forum. Now the content is re-discoverable, indexed (searchable), and picks up a number of other attributes associated back to the user's profile.
    • Attachments - attachments sent via email are automatically stored and versioned in the Community Server media gallery. Once in the media gallery the attachments are also then indexed by the search engine and also support comments, ratings, and other tools for sharing the attachment.
    • Business Intelligence and Analysis - most importantly once content is within Community Server it is analyzed by our BI tool to give credit and reputation to the author as well as to track how important content is.

    We're doing even more with email integration in our next major Community Server update. Building social graph information from email as well as building additional archiving tools are all things we've discussed. Ultimately though its users that benefit the most from the email integration work.

    Email integration makes social software more accessible and user friendly because it doesn't force people to change the way they work... it just improves it.


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    Posted Oct 06 2008, 02:16 PM by Grokable
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  • World Golf Tour

    imageThe new community for World Golf Tour launched today.

    This online game with its stunning visuals and great game play feels like a throw-back to the days of Links mixed together with the Electronic Arts Tiger Woods game. You can even create profiles and participate in online tournaments with more features to come.

    The game launched as a beta -- but it's definitely worth checking out.


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  • Announcing Community Server 2008.5

    image

    Last week I announced that Community Server Evolution - a version of Community Server designed specifically for the Intranet - was released.

    Today I'm happy to announce that our point release of Community Server 2008 (officially Community Server 2008.5) is now available. You can read more details about what is included in the release, such as the new wiki, here or download it here.

    While this release contains many improvements to profiles, the Web Services (REST) API, and other areas the biggest investments were made into the Wiki and the new question-and-answer functionality in the forums. The Wiki is available as a core "application" and is also integrated into the sub-communities functionality. The question-and-answer functionality streamlines finding answers to questions in the forums - instead of scanning a thread for your answer, you can quickly find the answers highlighted at the top of the thread.


    Posted to Uncategorized

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